Even when enabled, companies spend little effort educating Lync users about best practices. Multi-user and persistent chat rooms are available in Lync, but both are disabled by default. This use of real-time collaboration technology is in stark contrast with services like HipChat, Fleep, and Slack, where communication happens in multi-user, persistent, searchable "rooms"-an approach that, when used effectively, can replace nearly all use of internal email. Lync's biggest challenge today is being "just IM"-ephemeral, not mission-critical private chatter. Widespread, however, doesn't mean successful. Skype for Business, S4B, or SfB) is one of the most widespread real-time messaging systems used in business today. < Back to Index Announcing Integration with Microsoft Lync / Skype for Business 20ĭue to the sheer number and size of companies that buy IT solutions from Microsoft or its resellers, Lync (a.k.a.
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